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FAQs – Frequently Asked Questions

Booking Cancellations

If you need to cancel your Private Charter cruise, please contact us as soon as possible, by phone on 6273 1784 or use our Contact Form.

If the cruise is cancelled 60 days or more prior to the booked date, we will provide you with a voucher to the amount of the deposit, redeemable for food, beverages, boat hire charges or room hire charges at the Canberra Southern Cross Club (not redeemable for cash). The voucher will be valid for 12 months from the date of cancellation.

If the cruise is cancelled 59-15 days prior to function being held, your deposit will not be refunded and 50% of your estimated total cost will be charged.

If the cruise is cancelled 14 days or less prior to the function, your deposit will not be refunded and 100% of your estimated total cost will be charged.

A date change will be treated as a cancellation according to the terms and conditions above, unless we are able to rebook the Private Charter cruise.

If you need to cancel your Sightseeing or Dining cruise, please contact us as soon as possible.  We require two business days notice to cancel a Lunch or Dinner cruise, For a Sightseeing cruise, we need to know by close of business the day before the scheduled cruise. Please contact us by phone on 6273 1784 or use our Contact Form.

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